Spa Policies

Reservations

While we always try our best to accommodate last minute appointments, please make your reservations 2 weeks in advance.

Thanks!

Cancellation

Scheduled treatments are reserved especially for you. We require 24-hour advance notice in order to cancel any service with no charge. If your appointment is not cancelled within this notification period, your appointment is considered confirmed. Any changes or cancellations made after the 24-hour window you will be responsible for payment for the full service. This policy applies to gift certificate holders including online certificates.

Late Arrival

All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded extension of scheduled treatments. If less than 15 minutes late treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service. If more than 15 minutes late we will have to reschedule and charge half of the service.

No Show

Clients who fail to show for appointments are responsible for payment for the full service and may be asked to pre-pay for future services. It is important that our massage therapists are compensated for reserved time slots.

Children

No children under 16 can be unattended unless with an adult present at all times.

Gift Certificates

No expired gift certificates will be accepted.

Lost Gift Certificates

Gift Certificates are the responsibility of the purchaser or receiver. Maggie’s Spa will not issue credit for lost or stolen certificates and cannot replace them.

Forgotten Gift Certificates

You must pay for your day’s services and purchases with cash, check, or credit card. You can then redeem the certificate at a later date.